Privacy Policy

Last updated: August, 28, 2024

Welcome to HELLO TRUCK and HT DRIVER. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our apps and services.

1. Information We Collect

1.1 Personal Information:

• Contact Information: When you register or use our services, we may collect your name, phone number, email address, and other contact details.
• Location Data: We collect precise location data from your device to provide our services, such as tracking the vehicle's location and the customer's location for product delivery.
• Usage Data: We collect information about how you interact with our apps, including your IP address, browser type, device information, and app usage patterns.

1.2 Payment Information:

For payment processing, we collect payment details, including credit card information and billing address. This data is processed securely by our payment gateway partners.

1.3 Log Data:

We automatically collect log data when you use our apps, including your device's IP address, browser type, app version, and the pages you visit within the app.

2. How We Use Your Information

2.1 To Provide Services:

We use your personal and location data to facilitate our truck taxi services, including vehicle tracking, customer location tracking, and delivery coordination.

2.2 Communication:

We may use your contact information to send you notifications, updates, and important information about our services.

2.3 Live Location Sharing:

We use your location data to generate a live tracking link that is shared with customers to ensure transparency and provide real-time updates on package delivery status.

2.4 Payment Processing:

Your payment information is used solely for processing transactions and ensuring successful payments for services rendered.

2.5 Compliance and Legal Obligations:

We may use your data to comply with legal requirements, resolve disputes, and enforce our agreements.

3. How We Share Your Information

3.1 Third-Party Service Providers:

We may share your data with third-party service providers to perform tasks on our behalf, such as payment processing, data analysis, and customer support. These providers are obligated to protect your information and use it only for the purposes specified by us.

3.2 Legal Requirements:

We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

5.1 Access and Update:

You have the right to access and update your personal information. You can review and change your information by logging into your account on the app.

5.2 Opt-Out:

You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication.

5.3 Location Data:

You can control the collection of your location data through your device settings. However, disabling location services may affect the functionality of our apps.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes through the app or via email.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

HELLO TRUCK
Email: support@hellotruck.in
Phone: +91 70 5331 5331