Privacy Policy

1. What Information We Collect

When you use Hello Truck, we collect some basic information from you so we can provide the best service possible:

– Personal Details: Like your name, mobile number, email, and pickup/drop addresses.

– Booking Information: What type of truck you booked, where it needs to go, and when.

– Location Data: With your permission, we use GPS to track your location so we can match you with the closest available truck.

– Device Info: We collect information like your IP address, browser type, and how you use our website or app.

2. Why We Collect This Information

We use your information for the following reasons:

– To book trucks and assign drivers.

– To send updates about your trip, like driver contact or arrival time.

– To improve our service and make Hello Truck faster and easier to use.

– To follow government rules and safety regulations.

3. Who We Share Your Information With

We respect your privacy and never sell your personal data. However, we may share it with:

– Our partner drivers and delivery staff so they can complete your booking.

– Government authorities, if required by law (e.g., police or court orders).

4. How We Keep Your Information Safe

We take data protection seriously. Your information is stored securely and protected using encryption and other industry best practices. But please remember, no system is completely foolproof.

5. Your Rights and Choices

You have full control over your personal data:

– You can ask to see the data we have about you.

– You can ask us to correct or delete it (unless we’re required by law to keep it).

– You can contact us any time at support@hellotruck.in with questions or concerns about your privacy.